關於取件前後的大小事
｜關於取件前後的大小事｜
在您收到商品並取貨後，有一些重要事項需要注意，以確保您的購物體驗順利且無憂。以下是取件前後的一些關鍵步驟和注意事項，幫助您妥善處理商品。
1. 取貨後的開箱錄影
在您取貨後，請務必進行開箱錄影。我們的出貨團隊同樣會在出貨過程中進行錄影和拍照，這樣的雙向保障能確保彼此的權益。錄影不僅能記錄商品的狀況，還能在出現問題時提供有效的證據。
2. 植株異常處理
如果您在開箱時發現植株有任何異常情況，如植株死亡、染菌、或是植株內容與訂單不符等，請立即私訊我們進行反應。請放心，只要問題屬於我們的責任範圍內，我們會全力為您提供最好的售後服務，確保您的購物滿意度。
3. 退換貨須知
如需退換貨，請參考我們的退款退貨政策。我們的政策會詳細說明退換貨的流程和條件，確保您能順利完成退換貨。
｜Important Matters Before and After Receiving Your Order｜
Once you receive your order and pick it up, there are some important matters to take note of to ensure a smooth and worry-free shopping experience. Below are key steps and precautions to help you properly handle your items.
1. Unboxing Video After Pickup
After picking up your order, please make sure to record a video of the unboxing. Our shipping team also records and photographs the packaging process, providing mutual protection of both parties' interests. The video not only documents the condition of the items but also serves as valid evidence in case of any issues.
2. Handling Abnormalities with Plants
If you find any abnormalities with the plants upon unboxing, such as plant death, infection, or items not matching your order, please contact us immediately via private message. Rest assured that if the issue falls within our responsibility, we will provide you with the best after-sales service to ensure your satisfaction.
3. Return and Exchange Instructions
If you need to return or exchange an item, please refer to our Return and Refund Policy. Our policy details the process and conditions for returns and exchanges, ensuring that you can complete them smoothly.
